The challenge
Dealers placed orders by email or phone against price lists circulated as PDFs. Orders were rekeyed into the ERP, producing regular errors on quantity and specification. Customer-specific pricing meant the internal sales team had to check every order against contract terms manually.
What we did
We built a dealer portal integrated with the existing ERP, exposing customer-specific price lists, minimum order quantities and pack sizes, credit limit checks at order placement, and reorder from history. Contract pricing rules were modelled properly so the correct price applied automatically. Orders flow into the ERP without rekeying.
The outcome
Order entry errors dropped sharply as rekeying was eliminated. The internal sales team moved from processing routine orders to handling exceptions and new business, and dealers gained live order and dispatch visibility.